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email setup

Email setup for Apple Mac

Our Email Setup page contains general info about how email works.

Outlook Express email setup for Apple computers

The following is only a guide as you may have a different version. This is based on version 5 of Outlook Express. Everyone's setup is a little different. Also, in some fields more than one protocol (connection method) can work, so with some experimentation and trial & error you will be able to get it to work.

You may find it useful to copy and print out the following guidelines:

From the very top menu, open up "Tools", then "Accounts", then select the "Mail" tab.

Click on the "+ New" icon and select "Mail..."

Follow the steps of the Account Setup Assistant. Don't worry too much about your input as it can be easily changed later via:

Tools > Accounts > Select name > Edit

Steps

(When finished a step, click the right arrow to continue).

1. Display name. Input a "signature" for outgoing correspondence. For a business, this is usually your full name.

2. Email address. Input your new address eg "admin@yourcompany.com". Use lower case letters for this and following steps.

3. Server name protocols. For incoming mail, try "POP" first, it's the most common protocol. Without including the usual "http://www." type in your domain name in the form yourcompany.com

For outgoing mail, try "SMTP" server and you should try your ISP's main server address for this. This would take the form something like mail.yourISP.com or whatever they have told you to use. This is info you need from your ISP. We can't help with this. (If you don't have an ISP you can try using your domain name in the form yourcompany.com)

4. Internet Mail Logon.

Account ID: input the email name you have directed us to assign to you, but replace the "@" with a "%" symbol. This will take the form:

admin%yourcompany.com

NOTE: This is different to what Outlook suggests: “Typically it is the text in your e-mail address before the @ symbol.”

Password: This is also the page where you input your new password in the next field.

Then, it's recommended to uncheck the "Save Password" box.

5. Congratulations field. This is where you can also type in an account name (for display on your computer only). Each account name should be different.

There's also a check box to include this account in your "Send & Receive All" list.

6. Edit Account Info. (This is not part of the Account Setup Assistant.) Go now to a different area to edit your email info to complete your setup:

Tools > Accounts > Select name > Edit

If there are bullet points in the "Save Password" field, delete them. But leave the "Save Password" check box unchecked. This is apparently a minor bug in the email software. Once you have completed all these steps, Outlook knows your password internally and can recognise you when you type it in.

You have to repeat all these steps for however many email names you have ordered.

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The above seems to be the most common (but not only) way of setting up email when you have a website — incoming mail comes via POP and your site's host servers, while outgoing mail goes via SMTP and your internet service provider.

We must stress that your setup may need to be different to this example. Maybe your ISP doesn't offer that — in that case you could try sending outward emails via your host company (try either protocol). You might find useful information on your ISP or host company site. Also at the home page of your email software provider.

The principles expressed here are similar for other types of computers and other email software.

Important — keep the servers clear

This is how email works. Someone sends a message to your email address. The internet directs it to your reserved mailbox storage on your website’s servers. The message sits there until you decide to check your email for messages. When you check your mail, you access the servers (via your password) which automatically downloads the message to your own computer. Then, the servers can safely delete their copy of the message to free up space, as you now have a copy. You can store your own local copy for as long as you like.

Requirement

It is a requirement of our host provider that you do not store email for a long period of time on their servers.

So it’s essential that you configure your email so that messages don’t accumulate on their servers for too long.

Remember, you can easily download your email regularly and store it forever on your computer.

Procedure

Go to: Tools > Accounts > Select name > Edit.

Click the Options tab.

Leave the box saying: “Leave a copy of each message on the server” unchecked, or if you do check it, you must also check the option to “Delete messages from the server after 30 (or less) days.”

The recommended method is not to check the “Leave a copy of each message on the server” option. Then, the server deletes your emails only after you download them to your computer, where you can store or delete them at will. Of course, you should check your email regularly to keep the servers clear.

Return to the general Email Setup page.

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