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The Website Package
Example Website
Getting on the Web
What it Costs

going ahead with a site

Getting Started
Construction Form
Completing the Form
Color Chart
Making Payments

useful info

Domain (Site) Names
Email Setup
Search Engines
Flash Animations
Terms & Conditions


email setup

About email

Launched a site? Here's a guide to setting up email on your computer.

A SPECIAL NOTE: The base of this page has links to specific info about setting up email for PCs and Macs.

You can use (and continue to use) a personal email address independently of your website, and of course, millions of people who don't have websites use email. But once you have a website, it makes sense to take advantage of your site's domain name to give yourself a company email address that reinforces your professional image and extends your brand.

Even if launching your own website, it is customary to continue using the personal email address you probably already have with your internet service provider (ISP). But once you start your own website, you can also take advantage of having business email addresses.

How this works after setup on your computer is you open your web browser and have a selection of email addresses (and corresponding passwords) to choose from, instead of just one.

Once we have assigned your requested email address names & passwords, you yourself then have to configure these in your computer's email client (software) and assign your computer's internet protocol (connection method) before you can start using them.

The principles described in the next section then apply.

If you are only purchasing a site design without hosting from us, then either you or a third party has to assign and activate your email addresses.

Email with our hosted package

If you are purchasing a Website Package then we will be acting as your webmaster.

Acting on your instructions, we issue you up to five email addresses based on your domain name. (More can be purchased).

If we assume your domain name is then names must take the form:

and so on (lower case letters have to be used).

It's worth thinking about the names you choose for a moment. A name like "admin" (which is what we use) is a good name that anyone on your staff can use, while "mary" is only suitable for one individual. So if Mary's company has several staff, she can set up her email so that only she can use the mary@... address with her own confidential password, but the admin@... address can be used by everyone (including Mary) via a shared password.

If you're not sure, we recommend starting with "your first name" and "admin". You can always add extra names later.

When you see options like "POP" or "SMTP", these are connecting protocol options used for transmitting emails. Usually one is used for incoming (POP) and one for outgoing (SMTP) emails. When you go online, you have to specify a protocol. (For web pages, it's "HTTP". For email, it’s “POP” or “SMTP” and so on.)

Background info about email

The advice that follows will use the email name “” as an example. Just change this name to your own.
The setup described here will be similar in principle for other versions of Outlook and for other brands of email clients (software).

Before you can complete your email setup, you need to have web access with an Internet Service Provider (ISP). This is outside the responsibility of Click as a Flash (CAAF). CAAF provides clients with web space for their domain name's site and email storage space (a "mailbox") for that domain name only.

Email setup is a little confusing. One area of confusion is that there are several “names” and “identities” required for each account you have. Neither Microsoft (who own Outlook) nor host providers explain this clearly, resulting in a lot of trial & error as people input name variations into Outlook’s set up fields.

So before starting, here's an approximate dictionary definition of the four variations you need for each email account (this will make sense once you actually begin to set up your email names):


This is just for your own convenience so you know which account you are currently in. So for, you would create an identity like: Joe at Company Name for this field.

A SPECIAL NOTE: It seems that you must use different identities for all your accounts, otherwise a conflict can prevent usage. So if Joe’s identity for the above account is “Joe at Company Name” but he also operates the email addresses “” and “, he will also need two new identities such as “Joe’s info at Company Name” and “Joe’s admin at Company Name”. This makes sense, it's logical and useful in managing multiple email names anyway.

Display Name

This name just appears as a supplementary name in sending and receiving emails for you and your recipient’s convenience. Typically you’ll just use your full name eg “Joe Smith” for an email address like “ When someone gets a message from that email address, they’ll also see the name “Joe Smith” displayed. This seems to be the only one of the four name/identity types described here that can be the same for different identities. For Joe’s “info” and “admin” addresses, he could choose to assign the display names “Information” and “Administration” for the recipient’s benefit. Or he could use "Joe Smith" again.


To add to the confusion, your "account" name can have different meanings in different situations!

It seems that for some other web service providers “” is the correct format for an account name, but for Hostgator (our hosting provider) you must use the format: “” as your account name which directs messages to/from their servers to your unique mailbox there.

IMPORTANT: Yes, it’s a % symbol here, not a @ symbol!

To complicate things, a format like “” can also be your “account name” in some other situations!

And in Step 4 of the Internet Connection Wizard (details follow), your “Account name” is different yet again – you need to use the first part of your email name to complete the “Internet Mail Logon”, eg “joe”!


Your email name is that issued to you on your instructions, for example:

A SPECIAL NOTE: Keep a written note of your settings for each account to ensure that you don’t accidentally use the same identity name more than once, which would cause problems.

AOL warning

If you are using AOL as your ISP you will either have to change to a different ISP, or use web-based email. This is because AOL uses their own proprietary FTP (File Transfer Protocol). This is AOL’s problem, not ours! Here is an actual message from AOL Support about the problem:

“At this time it is not possible to use Outlook Express, Eudora or another email program to access your AOL emails or other accounts you may have with outside vendors. Because we don’t use SMTP, POP or NNTP protocols, it is not possible to interact with any of the above. This is due to the parental controls and special features we have built into our system.”

Click here for info on setup for your PC.

Click here for info on setup for your Apple computer.



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